WARRANTY AND RETURNS
Q: What is your return policy?
A: All products are shipped with a standard 30-day replacement warranty. If an extended warranty option is available, it will be displayed on the product page.
Q: Can I return my order for a replacement?
A: Yes. If for any reason your item fails, we’ll be happy to replace it. Parts will be replaced with the identical part number you purchased.
Q: Can I return my order for a refund?
A: Absolutely. We offer no hassle returns for 30-days. Simply fill out the RMA form on the RMA Page and we’ll get back to you with the return instructions. Returns for working parts are subject to a restocking fee.
Q: What are the restocking fees?
A: Restocking fee is 20%.
Q: Do I need to contact CPU Medics before returning my order?
A: Yes. You must contact us before sending back an item. Simply fill out the RMA form and we’ll get back to you with the return information. Items returned without a valid RMA will be refused.
Q: How long will I have to wait for the RMA instructions?
A: We try to have all RMA’s issued within 24-48 hours.
Q: Who is responsible for return shipping?
A: CPU Medics will provide a return shipping label for DOA parts and parts that we have sent incorrectly (example: if you purchased a cable and received a fan). If a product fails within the warranty period or is purchased incorrectly (example: you needed part number “ABC” but instead purchased “XYZ”) the customer would be responsible for return shipping.
Q: How long will I have to wait for my refund?
A: Refunds are usually issued within 72 hours after we’ve processed the return.
Q: Can you blind ship / drop ship my order?
A: Absolutely. If you need your order blind shipped, simply make this request in the "comments" box at checkout. A simple "drop ship" comment will do, and we'll take care of the rest. We'll process the order without sending an invoice or packing slip.
Q: How will I know if you've received my order?
A: After submitting an order online, we’ll send an email confirmation to the email address entered at checkout. The order confirmation email is sent immediately after placing an order. If you do not see the email in your inbox, it’s possible that the email either went to the “Spam” folder or an incorrect email was entered at checkout.
Q: I placed an order just now and need to cancel it. What should I do?
A: Please call us or email us as soon as possible and we’ll cancel it for you.
Q: What shipping methods do you use?
A: We ship via UPS. At checkout, you can select Ground, 3-Day Air, 2nd Day Air, Next Day Air, Next Day Air Saver or Next Day Air Early AM (for domestic orders) Orders placed outside of the USA will have international delivery options. Delivery dates are Monday-Friday. If you need a package delivered on a Saturday, please contact us before placing an order.
Q: What currency are your prices?
A: All prices are in USD dollars.
Q: Do you ship to Canada?
A: Yes, we ship to Canada.
Q: Will I have to pay import taxes and duty fees?
A: Some international orders will be required to pay taxes and duty fees at the time of delivery. This is not included in your shipping fees; this is a charge from your countries customs department. If an order is refused by the customer due to taxes and duty fees, the original shipping paid will not be refunded.
Q: What time zone are you in?
A: We’re Eastern Standard Time (EST).
Q: What are the business hours?
A: Business hours are 9am-5pm EST – Monday-Friday.
Q: What is the order processing time?
A: Order processing time varies by product/order, most ship within 2-3 business days.
Q: Where do you ship from?
A: We primarily ship from Miami, FL. However, depending on availbility, we may ship your order from CA, TX, or MN. Orders may ship from any of these locations depending on availability.
Q: Will I have to pay sales tax?
A: Sales tax only applies to FL orders.
Q: I have a valid FL reseller certificate. Can I place a tax exempt order online?
A: Yes, place your order with sales tax applied, send us the valid FL reseller certificate via email and then we’ll modify the order and remove the sales tax or we’ll refund the tax (if the order was processed before we received the reseller certificate).
Q: What payment methods do you accept?
A: We accept all major credit cards – Visa, MasterCard, AMEX, Discover, etc. We also accept Paypal and payment by check (checks will require clearance before orders are fulfilled, typing around 4-7 working days). Please contact us if you need to pay by check.
Q: What if I need an item that is not listed on CPUMedics.com?
A: Please call us, email us or fill out our inquiry form. The online catalog is only a small partial amount of products that we offer. CPU Medics is part of a large network of national and international suppliers. If we don’t stock an item, we can still provide it through some of these channels.
Q: I received a different part number than what I ordered. Why?
A: Manufacturers use multiple part numbers to identify the same part. Based on the part number you ordered, we may have to send a replacement part number depending on availability. It will be 100% compatible with the one you originally ordered.
Q: What’s the condition of your products?
A: We sell new and refurbished parts. All products are refurbished unless specified otherwise on the item page.
Q: I’m having an issue installing a product, can you help?
A: CPU Medics is primarily IT parts supplier and distributor. We don’t do repairs on site. However, if you’re having an issue with an installation, we would be happy to offer some guidance if possible. Please feel free to email us with your inquiry.