New – An item that is new and has not been previously used.
Refurbished – Perfect working condition (often like new), product may show slight signs of use but has been fully tested, inspected, cleaned, packed and passed all QC inspections. Like new condition.
FAQ: "A product is listed as refurbished, can you provide this part in new condition?"
We usually can. If a product is listed as "Refurbished" and we have “new pulls” available (parts that were disassembled from new machines), we’ll fulfill your order with a new pull. In many cases, these parts are in stock and classified as “Refurbished".